Privacy policy

Privacy Policy

Neon DB Corp. ("we," "us," or "our") respects your personal privacy and is committed to protecting the personal data collected through our website gxtvft-bs.myshopify.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our site, purchase our baking supplies, or interact with our services.

Personal Information We Collect

When you browse our store or make a purchase, we collect various types of information to ensure smooth operation and fulfilling experiences:

  1. Device & Usage Information:

    • Data Collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with our website.

    • Purpose: To load the site accurately for you, optimize site performance, and perform analytics on store usage.

    • Collection Method: Collected automatically using cookies, log files, web beacons, tags, or pixels.

  2. Order Information:

    • Data Collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

    • Purpose: To fulfill your orders (processing payments, arranging shipping, providing invoices/order confirmations), communicate with you, screen orders for potential risk or fraud, and send marketing communications (if aligned with your preferences).

    • Collection Method: Collected directly from you when you complete a checkout or register an account.

  3. Customer Support Information:

    • Data Collected: Communications, emails sent to [email protected], and supporting photos/documents submitted for inquiries or returns.

    • Purpose: To provide customer care, resolve product issues, and improve our services.

How We Use Your Personal Information

We use your information to fulfill our commitments to you, including:

  • Processing and delivering your orders for baking molds, oven mitts, and baking pans.

  • Processing payments and preventing fraudulent transactions.

  • Updating you on the status of your order and sending tracking info.

  • Sending promotional offers, new product launches, or baking tips (only with your explicit consent).

  • Complying with legal and regulatory obligations.

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. However, we share your personal data with trusted third-party service providers who assist us in operating our online store:

  • Shopify: Our store is hosted on Shopify, which powers our e-commerce engine and securely stores data.

  • Payment Processors: To securely process credit card transactions without exposing your full account numbers to us.

  • Fulfillment & Logistics Partners: Courier services and postal systems that deliver packages to your address in Port Elgin or beyond.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information.

Cookies and Tracking Technologies

Our store uses cookies to enhance your browsing experience, remember your cart items, and understand how visitors interact with our content. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may prevent certain features of our site (such as the shopping cart) from functioning properly.

Data Retention

When you place an order through gxtvft-bs.myshopify.com, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal retention obligations (e.g., tax and accounting rules).

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access, update, or delete the personal information we hold about you.

  • The right to restrict or object to certain processing activities.

  • The right to withdraw consent at any time for promotional communications.

To exercise any of these rights, please contact our privacy officer, Connie Grieve, at [email protected].